For smaller packages, we typically use DHL express shipping. Once the tracking number is provided, you can generally expect to receive your package within 3 to 5 days. For larger shipments, we also offer sea freight services, with an estimated delivery time of 15 to 45 days.

Tracking numbers are available the day after shipping or emailed to you the day your orders ships.

ECOREPRAP provides professional packaging. If the functionality is not affected, we will get in touch with DHL to discuss compensation matters and reimburse the affected amount to the customer. If the usability is compromised, we will promptly arrange for a re-production, and at the same time, address the compensation issues.

All claims for loss or damage are to be made directly to DHL.  We will assist when necessary.